Delivery information

Delivery Information

We take great care to ensure your order is delivered safely, securely, and in perfect condition. To minimise the risk of damage and to provide the best possible service, all our products are delivered using two-man private courier service providers who specialise in handling large and fragile furniture items.

• *Following post codes come with an extra delivery charge.: CO, AB, CA, DD, DG, EH, G, FK, IP, KA, IV, KY, KW, LL, NR, PA, PO, PH, DT, CT, PL, EX, TR, TQ, and further Costal areas might require extra delivery Time. Inquire Before Placing an Order

Two-Man Delivery Service

All deliveries are carried out by a trained two-man delivery team, ensuring your item is handled with care from dispatch to delivery. This service allows for safer lifting, careful manoeuvring through doorways and hallways, and significantly reduces the risk of damage during transit.

Safe & Secure Handling

Our private courier partners are experienced in delivering high-value furniture and bespoke items. Products are carefully packaged and securely transported to protect them throughout the journey. Using dedicated couriers allows us to maintain a higher standard of care than standard parcel delivery services.

Delivery Timescales

Delivery times vary depending on whether your order is standard or bespoke. Estimated delivery timeframes will be provided at the time of ordering and confirmed once your item is ready for dispatch. You will be contacted in advance to arrange a suitable delivery date.

Pre-Delivery Contact

Once your order is ready, our courier team will contact you directly via phone or text message to confirm delivery details. Please ensure your contact information is accurate to avoid delays.

Access Requirements

It is the customer’s responsibility to ensure there is clear and suitable access for delivery, including door widths, staircases, hallways, and lifts. If delivery cannot be completed due to access issues, re-delivery charges may apply.

Delivery Day

• Please ensure someone is available to receive the delivery

• The delivery team will require safe and clear access to the property

• We recommend inspecting the items upon arrival before signing for delivery

Damages & Issues

In the unlikely event of damage, please report it within 48 hours of delivery with clear photographic evidence so we can resolve the issue promptly.

Why We Use Private Two-Man Couriers

• Reduced risk of damage

• Professional handling of large items

• Safer deliveries for customers and staff

• Higher care standards for bespoke furniture

What people say?

Get this month’s curated collection of free design assets. Don’t miss out on the latest high-quality resources available for download.

Every item I ordered was even more beautiful in person. I’ll definitely be shopping here again next!

Their decorations are unlike anything I’ve found in stores. I love the mix of rustic and elegant styles.

I bought a wreath and a set of vintage-style ornaments, and I’m obsessed. The customer service was top-notch.

Every item I ordered was even more beautiful in person. I’ll definitely be shopping here again next!